Shipping Policy
Welcome to vapemastery!
Welcome to Vapemastery, your trusted supplier of top-tier disposable vape brands across Europe. As a professional wholesaler, we provide premium disposable vapes and ensure fast, transparent delivery for orders of all sizes throughout Europe. Please review our shipping terms below for full details.
Order Processing and Shipping
Processing Time We process all orders within 1 to 2 working days upon placement. Orders submitted on weekends or public holidays will be handled on the next working day.
Shipping Time Once processed, goods will be dispatched within 2 to 3 working days to ensure prompt delivery.
Delivery Time and Shipping Methods
We provide two shipping solutions for customers across Europe:
Delivery Duty Paid (DDP) For the listed European countries, all import taxes and duties are covered by us. No additional fees will be charged upon delivery. Applicable countries: Germany, Netherlands, Belgium, Spain, France, Portugal, Poland, Italy, Austria, Denmark, Finland, Sweden, Czech Republic, Hungary, Ireland, Greece. Delivery takes 7 to 14 working days after dispatch.
Standard Shipping This service is available for other European regions. Delivery generally takes 10 to 20 working days, with transit times subject to change. Please contact us for detailed shipping information and rates.
Shipping Costs
We offer favourable shipping rates for wholesale and bulk orders. The cost is calculated based on order volume and destination country. We strive to provide the most competitive rates, and large orders may qualify for free shipping. Please contact our customer support for further details.
Track Your Order
Once your order is dispatched, you will receive an email containing the tracking number. You may track your shipment via 17track.net. Please note that tracking information may take 1 to 2 working days to update.
Shipping to Non-EU Countries
We also offer delivery to destinations outside the EU. Please contact our customer service to learn about available shipping solutions. Shipping fees and lead times vary by country.
Change or Cancel Order
You may modify shipping information or cancel your order prior to dispatch. No changes or cancellations will be accepted once the order has been shipped. Please contact our customer service promptly if you require assistance.
Lost, Damaged, or Late Orders
- Lost Shipments Please contact us immediately if your parcel fails to arrive. We will investigate the issue and arrange a reshipment or full refund accordingly.
- Damaged Parcels If your delivery arrives damaged, please take photos of the outer package and products, then reach out to us within 48 hours. We will offer a replacement or refund.
- Delivery Delays Shipments may be delayed due to customs clearance or logistics issues. Please track your order regularly and contact us if any problems arise.
Shipping Restrictions
Due to local regulations, disposable vapes cannot be shipped to all regions. Please check your country’s import policies before placing an order. We shall not be held liable for customs delays or seizure of goods.
Customer Service
Our team is always ready to assist you. For any enquiries regarding orders or shipping, please email us at vapemastery@outlook.com.
Thank You
Thank you for choosing Vapemastery as your trusted supplier of disposable vapes. We deliver quality products and efficient shipping services across Europe.