Refund Policy

At Vapemastery, we strive to deliver a smooth and satisfying shopping experience for all customers, for both individual and bulk orders. Our refund policy is clear and impartial, enabling efficient and proper processing across Europe. Please read the following terms carefully to understand our refund procedures.

Canceling an order and right to a refund

We understand you may change your decision. To cancel an order, please contact us within 24 hours. Full refunds will be issued if your order has not been processed or dispatched. Different terms will apply once order preparation or delivery has commenced.

Requesting a refund after 24 hours

After the 24-hour window, your order will generally be in processing or transit. Refund requests may still be considered under special circumstances:

If the order remains unshipped, we may offer a partial refund of up to 50% to cover incurred costs.

Once the order has been dispatched, refunds will no longer be available.

Refund after shipment

Once your order is dispatched and a tracking number is issued, refunds will not be accepted. We are unable to halt or retrieve shipments. Please double-check all details before confirming your order.

Damaged or broken products

Vapemastery only offers authentic products from reputable brands including Al Fakher, Vapme and Elf Box. In the event of damaged goods, please follow the rules below:

You will be offered either a replacement product or a full refund.

Please notify us of any product damage within 7 days upon receipt.

We may request photos of the defective items for verification.

Customs and insurance

All shipments within Europe are fully insured during transit. If your parcel is detained by customs for an extended period and cannot be released, we will issue a full refund. We will offer assistance with customs matters, yet we are unable to resolve delays caused by customs procedures.

Wrong address information

Please provide an accurate delivery address when placing your order. If the parcel is returned due to incorrect address information, you will be responsible for the additional reshipping fees.

Refunds for wholesale and large orders

Separate terms apply to bulk purchases and wholesale orders:

All bulk orders undergo thorough inspection prior to shipment.

Once dispatched, large orders are generally non-refundable.

For quality issues or incorrect items delivered, we will review your claim and may offer partial refunds or product exchanges.

How to request a refund?

Please follow the steps below to submit a refund request:

1. Contact us via email at vapemastery@outlook.com or the website contact form within the specified time limit.
2. State your order number and describe the issue briefly.
3. We will review your application and reply within 3 to 5 working days.

Vapemastery.com supplies quality vaping products across Europe. We offer fast, insured delivery and strive to deliver full customer satisfaction. Feel free to contact us anytime for assistance.

By completing a purchase on our site, you agree to the above terms. We aim to deliver a seamless and worry-free shopping experience for all orders, big or small.